United States Consular Information The SMART Traveler Program, Absentee Voting, Mexico Travel Warnings. Emergency Assistance, United States Passport Renewal by Mail.
THE SMART TRAVELER ENROLLMENT PROGRAM
What is STEP? Benefits of Enrolling in STEP The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate.
- Receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.
- Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
- Assist family and friends get in touch with you in an emergency.
FOR MORE INFORMATION AND TO ENROLL GO TO: https://step.state.gov/step/
Contact Information US Consulate:
Cozumel: Terri Barnhart-Ocejo, Consular Agent
You can make an appointment for routine services at the Consular Agency in Cancun or Playa del Carmen by calling (+52)-999-942-5700. (Please note that the U.S. Consular Agencies do not process Reports of Birth Abroad).
THE PLAYA DEL CARMENT OFFICE
PLAZA PROGRESO ACROSS FROM SAM’S CLUB.
By Phone
011-52-999-942-5700 (direct dial from the U.S.)
202-250-3711 (Vonage dialing from the U.S.)
01-999-942-5700 (dialing from within Mexico)
942-5700 (dialing from within Merida)
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By Email
EMERGENCY CONTACT INFORMATION
In the case of a life or death emergency involving a U.S. citizen outside of normal business hours, please call the numbers above and follow instructions to be connected to the duty officer.
HOURS OF OPERATION
Due to the PANDEMIC, these hours are not reliable. Contact your consular office for appointment.
The U.S. Consulate General in Merida is open from 7:30am to 4:30pm Monday through Friday except for U.S. and Mexican federal holidays.
The U.S. Consular Agency in Cancun is open from 8:30am to 1:30pm Monday through Friday except for U.S. and Mexican federal holidays.
The U.S. Consular Agency in Playa del Carmen is open from 9:00am to 1:00pm Monday through Friday except for U.S. and Mexican federal holidays.
United States Consular Information Continued
Mexico Travel Warnings
- See the State Department’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information for Mexico.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Contact the U.S. Embassy in Mexico, located at Paseo de la Reforma 305, Colonia Cuauhtemoc, at +52-55-5080- 2000 x4440, (5080-2000 for calls in Mexico City, 01-55-5080-2000 for long distance calls in Mexico) 8:30 a.m. to 3:00 p.m. Monday through Friday. After- hours emergency number for U.S. citizens is +52-55-5080-2000.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
- Follow us on Twitter and Facebook.
Absentee Voting
Request your electronic absentee ballot at: http://www.fvap.gov/links
Emergency Assistance
U.S. Citizens with Emergencies
From Mexico: (55) 8526 2561
From the United States: 1-844-528-6611
Emergency Contact – All LocationsEnroll in STEP International Parental Child AbductionArrest of a U.S. CitizenDeath of a U.S. CitizenVictims of CrimeEmergency Financial Assistance
United States Consular Information Continued
U. S. Passport Renewal by Mail
Eligible applicants resident in Mexico may apply to renew their U.S. passport book by mail.
If a passport card is needed, you will need to schedule an appointment or use walk-in service where available.
Please follow the steps below to renew your passport by mail.
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Application
Complete this form: DS-82 form.
The Form Filler will select the correct form for you based on the information you input. It may generate a different form from what you expect.
You must provide a Social Security number, if you have been issued one, in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f).
If you do not have a Social Security number, you must enter all zeros in the DS-82 form and submit a statement , signed and dated. Click here for more information.
Complete all pages of the form and sign and date it.
Print your form single-sided. We do not accept double-sided forms.
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Most Recent U.S. Passport and Photocopy of Bio Page
Submit your most recent passport with your application along with a photocopy of the biographic page containing your photo. Your old passport book will be returned to you.
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Name Change Documents (if applicable)
If the name you are currently using is different from the name on your most recent U.S. passport, you must provide the original certified copy of the legal name change document, plus one photocopy. Examples include: marriage certificate, divorce decree, court-ordered name change document. Your name change document will be returned to you.
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Photo
Photo requirements . Provide one photograph with the application.
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Payment
Pay the passport renewal fee online and include a printed a copy of your payment confirmation receipt with your documents.
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Mail Your Documents
Please mail to one of our locations listed below (choose the location nearest you) your completed and signed DS-82 form (single-sided only), passport, name change document (if applicable), passport photo, payment confirmation, and return shipping envelope as indicated in the corresponding shipping instructions.
United States Consular Information: U.S. Consulate Offices:
Ciudad Juarez — CDJ DHL Shipping Instructions
General Guadalajara — GDL FedEx Shipping Instructions
Mexico City — MEX – DHL shipping instructions
General Monterrey — MTR – Pakmail Shipping Instructions (1)
General Tijuana — TIJ – DHL shipping instructions
